Atlassian
Machine Learning Engineer
- Achieved ~40% reduction in mean time to resolution (MTTR) via CSM-Rovo agentic incident workflows
- Automated 4 core support and engineering workflows via CSM-Rovo integration
- Integrated 2 frontier LLMs (GPT-5.2 + Gemini-3-Flash) utilizing 1M+ token context windows via GraphRAG pipelines
- Deployed 5+ GenAI models across standard product suite